30 DAY RETURN & WARRANTY POLICY
We strive to provide you with great care and service.
initiate a return, you must contact
intellfengs to request areturn authorization before sending back any products.
All of our products come standard with a 30day warranty period upon delivery. Merchandise can be returned within thisperiod of time as long as the conditions below are met.
Prior to any assembly procedures, we strongly advise to test any models that are received to ensure they are ready to be built.
How do I return a product?
A return merchandise authorization (RMA) number is required toreturn any product. We are always more than happy to work with you in resolvingwarranty claims in a quick and fair manner. This may vary from replacementparts or returns to resolve an issue. Certain issues and/or exceptions are notalways expected, but we are willing to work with you to resolve the problem. Aproduct may be returned for several reasons depending on the situation such asa damaged or defective item or simply from a change of mind. Being honest aboutthe reason will help us process your exchange, replacement, or refund in aquick and fair way.
You will receive the RMA number, instructions for sending yourproduct back, and an address for the return via e-mail for your own records. Forsuspicions of possible product issues, we stronglyadvise to consult our technical support team for additional support.
What are the exceptions to intellfengs?s returnpolicy?
Products that cannot be returned for a refund, exchange orreplacement are listed below:
- Merchandise with signs/indications of being previously assembled and disassembled.
- Merchandise with signs/indications of being previously flown or heavily used.
- Merchandise with signs/indications of being previously crashed or mistreated.
- Merchandise with signs/indications of being previously altered or modified.
Intellfengs reserves the right to return merchandise back to the customer or apply restocking fees if any claims or issues are found not to be true on returned products due to the exceptions listed above and/or if they show signs of damage by dust, dirt, water, sand, and/or other contaminants. We also reserve the right to refuse any box that is delivered to us that does not have a valid intellfengs issued RMA number written clearly on the outside shipping box.
Who pays original and return shipping?
If a return is required as a result
from our mistake such as awrong item, we will pay the shipping charges -- both
to have the item sent backto us, and to send out the replacement.
If a return is required, not because of a resulting mistake from intellfengs(i.e., crash damages or defects resulting from user error), the customer is responsible for the shipping costto send the merchandise back. If the item is under warranty and the issue was not caused by the customer, intellfengs will pay thereplacement/exchange shipping.
In the case of an outright return for refund due to a changemind, we will refund the full purchase price of the product but won?t beresponsible for the shipping charges to send back the merchandise. The originalcost of shipping when the order was placed will also not be refunded.
Do we charge restocking fees?
Hardly ever. We can only acceptmerchandise that is returned without signs of use as listed above and with allof the original contents and packaging. Returnswith any damage that was not present when you received your merchandise ?assembly damage, scratches, dents, etc., that was not described prior to thereturn will be subject to a restocking fee. Merchandise missing any of theoriginal items, parts or accessories will also be subject to a restocking fee.
Items returned not in thecondition that was
described may be subject to a minimum restocking fee of 15%of the purchase
price or refusal of the return. These conditions apply to allreturns regardless
of the reason for the return. A restocking fee will becharged for any defective
item that is returned in damaged condition.
Pleasenote that all items being returned may be subjected to a 15% restocking fee ifany the following applies:
- Merchandise returned due to achange of mind.
- Merchandise returned due topackaging not intact/not in original packaging.
- Merchandise returned not asdescribed but unused.
- Refused package returned tointellfengs because the order was not cancelled before it shipped.
Please note that all items being returned may besubjected to a 25% restocking fee if any the following applies:
- Merchandise returned not asdescribed but used.
- Merchandise returned withsigns/indications of it being assembled and dissembled.
- Merchandise returned back to usdamaged due to improper packaging.
- Merchandise returned usingmanufacturer?s box as a shipping container.
- Merchandise returned due touser error/negligence/lack of knowledge.
How long does it take to receive a refund?
Once we receive the return, it will be processed within 10business days. Afterwards a refund is applied and typically processed within 3-5business days (Monday through Friday). Processing time may vary depending ondaily volume. When your return has been processed, we will send a confirmationto the email address on file with your original order or contact you via phone.